Privacy Policy

Thank you for visiting IMOTO.

At IMOTO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Collection and Use of Personal Information

When you use IMOTO services, we may ask you to provide certain personal information. You are not required to provide this information, but in some cases, if you choose not to provide it, we may not be able to provide products, process orders, deliver services, or respond to your inquiries.

We collect and use personal information only for legitimate business purposes, including order processing, delivery, customer support, fraud prevention, legal compliance, marketing communication, and service improvement.

2. Personal Information We May Collect

When you create an account, place an order, contact us, subscribe to updates, or use our website, we may collect information such as:

Name

Billing address

Shipping address

Email address

Phone number

Order details

Payment-related information

Account login information

Communication preferences

Customer service records

Device information

IP address

Browser type and language

Operating system

Website usage information

In some cases, we may also collect information required for customs clearance, import compliance, fraud prevention, or legal obligations.

Please note that we do not store full credit card details. Payment information is processed securely by our authorized payment service providers.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To create and manage your account

To process and fulfill your orders

To arrange shipping and delivery

To provide order updates and tracking information

To verify your identity and prevent fraud

To respond to your questions, requests, or complaints

To process refunds, returns, or after-sales service requests

To comply with customs, tax, legal, or regulatory requirements

To improve our website, products, services, and customer experience

To send marketing emails, product updates, promotions, or activity notices, where permitted by law

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Please note that important service-related messages, such as order confirmations, shipping updates, payment notices, or refund information, cannot be opted out of because they are necessary for completing your transaction.

4. Collection and Use of Non-Personal Information

We may also collect information that does not directly identify you as an individual.

This may include aggregated website data, device type, browser information, referral URL, general location, time zone, language preference, pages visited, products viewed, search queries, and other usage data.

We use this information to:

Understand customer behavior

Improve website performance

Optimize product pages and services

Analyze marketing effectiveness

Improve advertising and customer communication

Enhance website security and user experience

When non-personal information is combined with personal information, we treat the combined information as personal information.

5. Cookies and Similar Technologies

IMOTO may use cookies, pixel tags, web beacons, and similar technologies on our website, emails, and advertising activities.

These technologies help us:

Remember your preferences

Improve website functionality

Understand how visitors use our website

Measure advertising performance

Analyze traffic and user behavior

Improve products, services, and marketing content

Most browsers allow you to control or disable cookies through browser settings. However, disabling cookies may affect certain website functions or limit your ability to use some services.

6. Log Files and Website Analytics

Like most websites, we automatically collect certain technical information and store it in log files.

This information may include:

IP address

Browser type

Device type

Operating system

Date and time of visit

Pages visited

Referral source

Website interaction data

We use this information to analyze trends, manage the website, improve security, understand customer behavior, and enhance our products and services.

7. Marketing Communications

With your consent where required by law, we may use your email address or other contact information to send you product updates, promotional offers, company news, or marketing information.

You may unsubscribe from marketing emails at any time.

We may also use email tracking technologies, such as pixel tags, to understand whether our emails are opened and to improve the relevance of our communication.

8. Sharing of Personal Information

We do not sell your personal information.

However, we may share your information with trusted third parties when necessary to provide our services, including:

Payment service providers

Shipping and logistics providers

Customs clearance partners

Website hosting providers

Customer service providers

Marketing and analytics service providers

IT and security service providers

Legal, tax, or compliance advisors

These third parties are only authorized to use your information as necessary to provide services to IMOTO or to comply with applicable laws and regulations.

9. Legal Disclosure

We may disclose your personal information if required by law, legal process, litigation, government request, customs authority, law enforcement agency, or regulatory authority.

We may also disclose your information when we believe disclosure is necessary to:

Protect our legal rights

Enforce our terms and conditions

Prevent fraud or security issues

Protect the rights, property, or safety of IMOTO, our customers, or others

Comply with applicable laws and regulations

In the event of a business transfer, merger, reorganization, acquisition, or sale of assets, your personal information may be transferred to the relevant third party as part of the transaction.

10. Protection of Personal Information

IMOTO takes reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We may use security technologies such as encryption, secure servers, access controls, and Transport Layer Security protocol to protect information during transmission.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax records, fraud prevention, dispute resolution, and business operations.

When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable laws and regulations.

12. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Request deletion of your personal information

Withdraw consent for certain data processing activities

Object to certain uses of your information

Request restriction of processing

Request a copy of your personal data

To exercise these rights, please contact us using the contact information below.

We may need to verify your identity before processing your request.

13. International Data Transfers

As an international e-commerce business, your personal information may be processed, stored, or transferred to countries or regions outside your country of residence.

By using our website and services, you understand that your information may be transferred internationally where necessary for order fulfillment, payment processing, shipping, customer support, website operation, and legal compliance.

We will take reasonable measures to protect your information in accordance with this Privacy Policy.

14. Children’s Privacy

Our website and services are not intended for children or individuals under the legal age required by applicable laws.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete such information.

15. Updates to This Privacy Policy

IMOTO may update this Privacy Policy from time to time.

If we make material changes, we will post the updated Privacy Policy on our website. The updated version will take effect once published, unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

I'DEPOT LIMITED

Unit 18, 8/F, Peter Leung Industrial Building,

103 Wai Yip Street, Kwun Tong, Hong Kong

Registration No.79999232

Email: sales@imototech.com