Shipping Policy

Thank you for shopping with IMOTO.

We are committed to providing reliable international shipping services for all eligible orders. Please review our shipping policy carefully before placing your order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be extended during weekends, public holidays, peak seasons, or due to unexpected order verification requirements.

Shipping Methods

Depending on the destination country or region and available logistics resources, we may ship your order via international carriers such as UPS, FedEx, DHL, or other trusted logistics partners.

The final shipping method will be selected based on the delivery address, product availability, and shipping efficiency.

Estimated Delivery Time

Estimated delivery times are as follows:

United States: 9-15 business days

Germany: 7-12 business days

Other Countries/Regions: 7–15 business days

Please note that delivery times are estimates only. Actual delivery may vary due to customs clearance, local carrier delays, public holidays, weather conditions, remote-area delivery, or other unforeseen circumstances beyond our control.

Shipping Fees

We do not currently offer a full free shipping policy.

For eligible orders with a product total of USD 300 or more, IMOTO provides a shipping subsidy of up to USD 75.

Please note that actual international shipping costs may vary depending on the destination country or region, delivery address, package weight, logistics provider, and other factors.

If the actual shipping cost exceeds the USD 75 shipping subsidy, the remaining shipping fee will be borne by the customer.

Additional shipping fees may also apply to certain countries, regions, remote areas, or destinations where logistics costs are exceptionally high. If additional shipping charges are required, our team may contact you before processing your order.

Customs, Duties, and Taxes

Product prices and shipping fees do not include import duties, VAT, taxes, customs clearance fees, or any other charges imposed by local authorities.

All such fees are the sole responsibility of the customer. We recommend checking your local customs regulations before placing an order to understand any possible additional costs.

Order Tracking

Once your order has been shipped, we will provide tracking information by email.

Please allow 1–3 business days for tracking details to be updated by the shipping carrier after dispatch.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

IMOTO is not responsible for delivery delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping details provided by the customer.

Shipping Restrictions

Some products may be subject to import restrictions depending on the destination country or region. Customers are responsible for ensuring that the products they purchase comply with local laws and regulations.

If an order cannot be delivered due to local import restrictions, customs rejection, or failure to complete customs clearance, any resulting costs or losses may be borne by the customer.

If you have any questions about shipping, delivery, or logistics arrangements, please contact us at:

I'DEPOT LIMITED

Office 18, 8th Floor, Peter Leung Industrial Building,

103 Wai Yip Street, Kwun Tong, Hong Kong

Registration Number: 79999232

Email: sales@imototech.com