Refund Policy

Refund Policy

Thank you for shopping with IMOTO.

We strive to provide high-quality products and a reliable shopping experience. Please read our refund policy carefully before placing your order.

Order Cancellation

Orders may be canceled within 24 hours after payment confirmation, provided that the order has not yet been processed or shipped.

Once an order has been shipped, we are unable to cancel the order or stop the delivery.

Returns and Refunds

Due to the nature of our products, we generally do not accept returns for opened, used, installed, damaged, or customized items unless the product is defective or an incorrect item was received.

Refunds, replacements, or other solutions may be provided in the following situations:

The product arrives damaged

The product is defective upon arrival

The wrong item was received

The package is confirmed lost during transit by the shipping carrier

To request a refund or replacement, customers must contact us within 7 days after delivery confirmation and provide valid supporting evidence, such as order number, photos, videos, and packaging images.

Non-Refundable Situations

Refunds will not be provided in the following situations:

The customer provided an incorrect, incomplete, or outdated shipping address

The package could not be delivered due to customer-related reasons

The customer refused to receive the package

The customer refused to pay import duties, VAT, taxes, customs clearance fees, or other local charges

Delivery delays caused by customs clearance, local carriers, holidays, weather conditions, or other factors beyond our control

The product has been opened, used, damaged, altered, or is no longer in its original condition

The product cannot be imported or cleared due to local laws, regulations, or import restrictions in the customer’s country or region

Customs, Duties, and Taxes

Import duties, VAT, taxes, customs clearance fees, and any other charges imposed by local authorities are not included in the product price or shipping fee.

These charges are the sole responsibility of the customer and are non-refundable.

If a package is returned, rejected, seized, delayed, or destroyed due to customs issues, import restrictions, or failure to complete customs clearance, IMOTO is not responsible for any resulting losses, costs, or refunds.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days after delivery confirmation.

Please provide clear photos or videos of the damaged product, outer packaging, shipping label, and any visible damage to help us review the issue.

If a package is confirmed lost by the shipping carrier, we may provide a replacement, refund, or other appropriate solution after verification.

Return Shipping

If a return is approved by IMOTO, customers must follow the return instructions provided by our team.

Unauthorized returns may not be accepted.

Unless the return is caused by our error or a verified product defect, return shipping costs and any related fees are the responsibility of the customer.

Refund Processing

Once your refund request is reviewed and approved, the refund will be processed through the original payment method whenever possible.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Please note that currency conversion fees, transaction fees, service fees, and any charges imposed by banks or payment providers are non-refundable.

If you have any questions about refunds, returns, or order issues, please contact us:

I'DEPOT LIMITED

Unit 18, 8/F, Peter Leung Industrial Building,

103 Wai Yip Street, Kwun Tong, Hong Kong

Registration No.79999232

Email: [sales@imototech.com](mailto:sales@imototech.com)